Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Chief Information Officer, Information Services Department
Subject: Measure K: Agreement with ConvergeOne to Migrate to a Voice Over Internet Protocol (VoIP) Telephony Solution
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with ConvergeOne, Inc. to provide professional services, hardware, software licensing, and maintenance required for the migration of the County's telephony environment to a Voice over Internet Protocol (VoIP) telephony solution for the term of November 1, 2022, through October 31, 2027, in an amount not to exceed $8,555,557.40.
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BACKGROUND:
The County of San Mateo, Information Services Department operates the County's telephone infrastructure that supports the communication needs of 25 County departments and their clients.
On July 30th, 2021, the Information Services Department issued a Request for Proposals (RFP), RFP# ISD-20221848, seeking proposals for the acquisition of hardware, software licensing, maintenance, training, and professional services to migrate all County telephone users from the County's legacy telephone infrastructure to a VoIP solution.
Four RFP proposals were received and reviewed by a committee consisting of ISD staff. After an exhaustive analysis of each proposal, the solution presented by ConvergeOne Inc. more closely met the County's project requirements. The RFP process took a substantial amount of time due to the highly complex nature of the County's environment.
DISCUSSION:
The Information Services Department (ISD) is managing the project to migrate all County telephony users from a legacy environment to the VoIP platform. The migration to VoIP is significant in terms of the County's technological modernization efforts because it allows the County to consolidate its telecommunications and data infrastructure, instead of using separate lines and s...
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