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File #: 20-161    Version: 1 Name:
Type: Resolution Status: Passed
File created: 3/20/2020 Departments: INFORMATION SERVICES
On agenda: 3/24/2020 Final action: 3/24/2020
Title: Adopt a resolution waiving the request for proposals process an authorizing and agreement with Interpersonal Frequency, LLC to build and update a public facing website informing the public of San Mateo County's COVID-19 virus preparation and response, for the term of March 17, 2020 through March 16, 2022, in an amount not to exceed $400,000.
Attachments: 1. 20200324_r_Interpersonal Frequency.pdf, 2. 20200324_a_Interpersonal Frequency.pdf
Special Notice / Hearing: None__
Vote Required: Majority

To: Honorable Board of Supervisors

From: Jon Walton, CIO/Director, Information Services Department

Subject: Agreement with Interpersonal Frequency, LLC for COVID-19 Website Creation

RECOMMENDATION:
title
Adopt a resolution waiving the request for proposals process an authorizing and agreement with Interpersonal Frequency, LLC to build and update a public facing website informing the public of San Mateo County's COVID-19 virus preparation and response, for the term of March 17, 2020 through March 16, 2022, in an amount not to exceed $400,000.

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BACKGROUND:
San Mateo County's public facing website is the primary communication mechanism to disseminate COVID-19 information to its residents. To be effective, the content needs to be organized in a format accessible to a diverse population with differing language capabilities. In addition, this information must be accessible from a variety of personal computers (PCs) and Mobile Operating Systems.

Due to the recently enacted Shelter in Place orders, the Emergency Operations Center (EOC) requested a COVID-19 focused website to provide the public necessary information. ISD was asked to utilize its existing Drupal platform to create a new website. The vendor, Interpersonal Frequency, is familiar with the County's website framework, has the expertise and ability to create the website quickly, and therefore is the most capable vendor to meet the needs of the EOC. A website with the following elements and functionality will be developed by the vendor:

* A sector landscape analysis to determine best practices for municipalities in their responses to the COVID-19 pandemic.
* A Content Strategy to determine page hierarchy and labeling.
* Optimized content for sharing on social media and ensuring that all content is easily recognizable as originating from San Mateo County.
* Alerts to be featured across all sites.
* Implementation of a so...

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