Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Director/Chief Information Officer, Information Services Department
Subject: Agreement with Microsoft for Unified Support Services
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Microsoft for Unified Support Services, providing support services through the Microsoft Enterprise platform, for the term of October 1, 2023 through September 30, 2026, in an amount not to exceed $654,806.
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BACKGROUND:
Microsoft's Enterprise (Platform) is the primary suite of tools used for and by all County employees playing a role in our day-to-day operations, innovation initiatives, and growth strategies. Microsoft's software solutions are integral to our business processes, ranging from communication, collaboration, automation, and computing devices. Our utilization of support services will encompass technical assistance, updates, and upgrades, ensuring full support for all Microsoft products while maintaining operational resilience.
On December 5, 2022, ISD released a Request for Proposals (RFP), RFP ISD-20231868, seeking proposals for support services for the Microsoft Enterprise Platform.
DISCUSSION:
ISD is seeking support services for all Microsoft technologies to support a wide range of software, hardware, enterprise e-mail communications, productivity tools, cloud environments, data centers, servers, and databases. These services will ensure seamless operations and swift issue resolution, addressing any challenges that may arise.
Two RFP proposals were received and reviewed by a committee of ISD staff. Microsoft was selected as the most qualified based on their Platform support, method, approach, and costs that best meets the County's business criteria and technical requirements. ISD is seeking approval from your Board to execute an agreement with Microsoft to provide support services for the suite o...
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