Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Chester J. Kunnappilly, MD, Chief Executive Officer, San Mateo Medical Center
Subject: Agreement with Certified Languages International, LLC to Provide Language Interpretation and Translation Services
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Certified Languages International, LLC to provide language interpretation and translation services for the term of October 1, 2023, through September 30, 2026, in an amount not to exceed $4,955,000.
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BACKGROUND:
Patients and family members of San Mateo Medical Center (SMMC), as well as clients of other San Mateo County Health (SMCH) divisions and the Human Services Agency (HSA), speak many languages. A commercial vendor is required to provide language interpretation and translation services so that SMMC, other SMCH divisions, and HSA staff may communicate with their limited English proficiency patients and clients.
DISCUSSION:
In January 2023, SMMC completed a Request for Proposals for language interpretation and translation services. Certified Languages International, LLC (CLI) was chosen as the most qualified vendor because of its quality control, problem resolution, EPIC integration abilities, and deeper expertise in medical interpretation. This agreement will also include services to other SMCH divisions and HSA, both of which will be responsible for tracking their own usage.
County Attorney has reviewed and approved the resolution and agreement as to form.
The resolution contains the County's standard provisions allowing amendment of the County fiscal obligations by a maximum of $25,000 (in aggregate).
The Information Services Department has reviewed and approved the IT component of this agreement.
It is anticipated that 99.5% of interpretation requests will be fulfilled for all languages.
PERFORMANCE MEA...
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