Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Chief Information Officer, Information Services Department
Subject: Amendment No. 1 to the Agreement with AT&T Corporation for E911 Routing Licensing and Support
RECOMMENDATION:
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Adopt a resolution waiving the request for proposal process and authorizing an amendment to the agreement with AT&T Corporation to provide the continuation of Emergency Routing Service licensing and support, increasing the amount by $148,550.40, for a new not to exceed amount of $365,810.40 and extending the term for an additional thirty-six (36) months through May 31, 2025.
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BACKGROUND:
Organizations are required to comply with both Kari's Law and the RAY BAUM's Act, which specify direct dialing, notification, and dispatchable location requirements for phones within an organization.
In April 2019 AT&T was selected as the County's vendor to provide the County's Voice Over Internet Protocol (VoIP) service. The AT&T VoIP service on its own can only route non-emergency calls. The service alone cannot route e911 calls to the correct local Public Safety Answering Point (PSAP) and requires user data to be collected and referenced for routing in order to provide caller location.
DISCUSSION:
AT&T has partnered with a 3rd party vendor (Intrado, formerly West Emergency Routing Service (WERS)) to supply the routing service. The Intrado application has been integrated with the AT&T VoIP system for emergency call routing. AT&T has deployed the application that pulls user location information used to route emergency calls and personnel. Intrado will be responsible for receiving the caller data, determining the appropriate PSAP, and forwarding the user data with the call. The County will be responsible for maintaining accurate user location information associated to each phone number. AT&T will ensure Intrado properly routes all e911 calls to the ...
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