Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Chester J. Kunnappilly, MD, Chief Executive Officer, San Mateo Medical Center
Subject: Agreements with CMRE Financial Services, Inc. dba Healthcare Revenue Management Group for Self-Pay, Early Out Account Services and Rash Curtis & Associates to Provide Self- Pay Collection Services
RECOMMENDATION:
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Adopt a resolution authorizing agreements with:
A) CMRE Financial Services, Inc. dba Healthcare Revenue Management Group for self-pay, early-out account services for the term August 1, 2022, through July 31, 2025, for an amount not to exceed $360,000; and
B) Rash Curtis & Associates to provide self-pay collection services for the term of August 1, 2022, through July 31, 2025, in an amount not to exceed $750,000.
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BACKGROUND:
In May 2019, San Mateo Medical Center (SMMC) completed a Request for Proposals (RFP) for self-pay, early-outpatient services and bad debt collections. In August 2019, this Board approved agreements with CMRE Financial Services Inc. dba Healthcare Revenue Management Group (CMRE) to provide self-pay, early- out account services and Rash Curtis and Associates (Rash Curtis) for bad debt collections due to their experience in their respective specialized areas for the term of August 1, 2019 through July 31, 2022. SMMC provides medical services to the County's safety net population and many of those services are supported by state and federal funding sources. However, some patients do not have insurance, or they have insurance which may require co-payments or deductibles. SMMC's Patient Financial Services (PFS) department follows up with patients on their outstanding balances, also known as "self-pay," accounts, for approximately 120 days.
DISCUSSION:
As patients become responsible for larger portions of their healthcare bills, it is imperative for hospitals to have ...
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