Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Kimberlee Kimura, Director, Health Administration
Subject: Amendment to the Agreement with Avantpage Inc. for Language Translation Services
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Avantpage Inc. for language translation services, extending the term by two years through June 30, 2024 and increasing the amount by $150,000 to an amount not to exceed $350,000.
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BACKGROUND:
In October 2006, this Board accepted the "Linguistic Access Study: Summary of Findings and Recommendations Report." A key recommendation noted in the report was to expand the availability and use of oral language services and translation services to wider a range of settings and languages.
Since 2010, County Health has contracted with various agencies to provide translation services to various Health divisions, bridging the language gap between County staff and the County's limited English proficient residents to support the provision of high quality and timely care to our most vulnerable clients. Staff utilize translation services throughout the County in various capacities such as preparing letters, pamphlets, surveys and/or medical records for patients, translating navigation signs and announcements for buildings, translating websites, and translating other types of instructions.
In 2019, Health Administration (HA) released a Request for Proposals (RFP) for qualified contractors to provide interpretation and translation services for all divisions of Health. Avantpage, Inc. (Avantpage) was selected to provide translation services based on its 20 years of experience in the industry, capacity to service in over 150 languages with a network of more than 1,000 linguists, and clear understanding of the County's service needs.
On July 1, 2019, HA entered into an agreement w...
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