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File #: 22-105    Version: 1 Name:
Type: Resolution Status: Passed
File created: 1/11/2022 Departments: HEALTH
On agenda: 2/8/2022 Final action: 2/8/2022
Title: Adopt a resolution authorizing an amendment to the agreement with PerfectServe, Inc. to provide secure text messaging, extending the term of the agreement through February 12, 2024, and increasing the amount by $240,000, to an amount not to exceed $398,000.
Attachments: 1. 20220208_r_PerfectServe, Inc., 2. 20220208_a_PerfectServe, Inc.
Special Notice / Hearing: None__
Vote Required: Majority

To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Stephen Dean, Chief Information Officer, San Mateo County Health
Subject: Amendment to Agreement with PerfectServe, Inc. to Provide Secure Text Messaging

RECOMMENDATION:
title
Adopt a resolution authorizing an amendment to the agreement with PerfectServe, Inc. to provide secure text messaging, extending the term of the agreement through February 12, 2024, and increasing the amount by $240,000, to an amount not to exceed $398,000.

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BACKGROUND:
Text and instant messaging are becoming a de-facto protocol for communication. The County is witnessing a dramatic increase of Short Message Service (SMS) use for business purposes. This is true in County Health, where clinical exchanges that involve ePHI and other sensitive information are known to occur. This raises considerable security concerns, as standard SMS has little or no data protection.

San Mateo County Health Information Technology (HIT) and Information Services Department (ISD) released a Request for Proposals on May 15, 2017 for secure texting services and selected PerfectServe, Inc. (formerly Telmediq), for the implementation.

HIT processed a contract with PerfectServe, Inc (PerfectServe), which integrates with San Mateo County Health's (SMCH) clinical, IT and telecom systems to unify communications and streamline care. PerfectServe's solution includes Secure Text Messaging and streamlines the coordination of patient care delivery and simplifies how the medical care team communicates.

DISCUSSION:
SMCH has an ongoing need for the PerfectServe solution and will need to be retained for the purpose of providing comprehensive and secure, communications-driven workflow solutions via integrated, cloud-based mobile application web and telephony software that is accessible to users via the internet and the Public Switched Telephone Networ...

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