Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Ken Cole, Director, Human Services Agency
Subject: Amendment to the Agreement with Novigo Solutions, Inc.
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Novigo Solutions, Inc., to increase funding by $30,000 for a new total obligation amount not to exceed $245,850 with no change to the agreement term.
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BACKGROUND:
The Human Services Agency (HSA) conducts quality assurance case reviews to monitor the accuracy of benefit eligibility determinations, ensure benefit programs are implemented according to state and federal regulations, and prevent errors form recurring through the modification of policy and trainings. It is estimated that HSA conducts 500 to 700 case reviews each month. In 2017, HSA implemented an automated case review system called QUEST. QUEST was developed for HSA by Novigo Solutions, Inc. (Novigo).
QUEST is a web-based application/tool that allows HSA to maximize efficiency, maintain the validity of the data and reduce error rates by automating the quality assurance review system. Prior to the implementation of QUEST, HSA was conducting manual case reviews, which was inefficient and susceptible to administrative errors. HSA uses QUEST to enter case reviews, re-reviews and corrective action reviews, and the system provides accuracy reports, error trends and other relevant data without the need for manual analysis.
On October 20, 2020, after obtaining Board approval, by Resolution No. 077816, the County entered into an agreement with Novigo for the term of October 1, 2020 to September 30, 2023 and a total obligation amount of $215,850 to provide technical support, and software maintenance.
DISCUSSION:
HSA seeks to amend the agreement with Novigo to increase funding by $30,000 to make system enhancements necessary to improving reporting capabilities. As a result, HSA would have the...
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