Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Scott Gillman, Director, Behavioral Health and Recovery Services
Subject: Agreement with Optum for After Hour Phone Coverage Services
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Optum for after hour phone coverage services for the term of July 1, 2021 through June 30, 2022, in an amount not to exceed $564,586.
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BACKGROUND:
In March 2015, Behavioral Health and Recovery Services (BHRS) issued a Request for Proposals (RFP) to select a provider for after hour phone coverage services. Optum submitted a proposal and was selected to provide this service.
BHRS has since contracted with Optum for after hour phone coverage services for San Mateo County and three other counties (Marin, Sonoma, and Contra Costa).
DISCUSSION:
Optum shall continue to provide after hours phone coverage services for the 1-800 numbers available to San Mateo, Marin, Sonoma, and Contra Costa County residents and Medi-Cal beneficiaries seeking behavioral health services. The agreement covers the costs for each of the four participating counties, with BHRS serving as the fiscal representative for all participating counties. The service and financial arrangement between the participating counties are defined in a memorandum of understanding.
Each County operates a 1-800 number from 8am-5pm Monday through Friday, except holidays. Optum will be responsible for answering calls from 5pm-8am Monday through Friday, and for answering calls 24 hours a day on weekends and holidays. Optum will provide basic information about the behavioral health benefits for Medi-Cal beneficiaries and transmit the caller's name, contact information, and brief description of the presenting problems to the individual County call center by the next business day.
The California Department of Health Care Services and the Fe...
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