Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael P. Callagy, County Manager
Subject: First Amendment to Agreement with CGI Technologies and Solutions Inc.
RECOMMENDATION:
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Adopt a resolution authorizing a first amendment to the agreement with CGI Technologies and Solutions Inc. to increase the amount by $612,900 to an amount not to exceed $1,108,900.
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BACKGROUND:
On March 3, 2020, the County's Health Officer issued a "Declaration of Local Health Emergency Regarding Novel Coronavirus 2019," and the County Manager, as the County's Director of Emergency Services (the "Director"), issued a proclamation of local emergency pursuant to Government Code section 8630 and Chapter 2.46 of the County's Ordinance Code, which proclamation was ratified by this Board on March 10, 2020, pursuant to Government Code section 8630, and extended by this Board on April 7, 2020, until such time as the local emergency is terminated (the "COVID-19 Local Emergency").
In response to the COVID-19 Local Emergency, the County of San Mateo's Emergency Operations Center (EOC) was engaged to assist in the County's response. Pursuant to Section 2.83.040 of the County Ordinance Code, the Director entered into an agreement with CGI Technologies and Solutions Inc. (Contractor) for the provision of call center services for temporary assistance in scheduling COVID-19 vaccine appointments for an amount of $496,000.
DISCUSSION:
Contractor is a highly experienced information technology and systems integration company that has worked to provide business solutions worldwide for over 40 years. The services provided as part of this Agreement comprise of call center services including staffing, scheduling and manual outreach. Language support is also offered in four languages: English, Spanish, Mandarin and Tagalog. Contractor is also able to integrate various appointment scheduling applications into their call cent...
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