Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Ken Cole, Director, Human Services Agency
Subject: Agreement with the Document Fulfillment Services, Inc.
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Document Fulfillment Services, Inc. to provide distribution of client correspondence for the term of September 1, 2020 through June 30, 2022 and for a total obligation amount not to exceed $900,000.
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BACKGROUND:
The Welfare Client Data System (WCDS or the Consortium) is a consortium of eighteen (18) counties in California that share an automated system called CalWIN. CalWIN is an integrated on-line, real-time automated system with 26 subsystems to support eligibility and benefits determination, client correspondence, management reports, interfaces, and case management for public assistance programs.
The client correspondence subsystem of CalWIN produces Notices of Action (NOAs) and other correspondence in English and twelve other languages. A considerable portion of the correspondence is generated based on actions completed within the CalWIN system for benefit issuance, employment services, childcare, benefit calculations, client correspondence, case management, and reporting for the CalWORKs, Medi-Cal, CalFresh, Foster Care, and Cash Assistance Program for Immigrants (CAPI).
In June 2017, Sacramento County, as the lead agency for the Consortium, completed a Request for Proposals (RFP#8352) for print management services and issued a 5-year agreement to Document Fulfillment Services, Inc. (DFS). Each Consortium County processed its own agreement with DFS. After receiving approval by your Board, by Resolution No. 075436, the Human Services Agency (HSA) entered into an agreement with DFS for the term of September 1, 2017 through August 31, 2020 for a total obligation amount not to exceed $1,500,000. The contract supports the processing and mailing of client co...
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