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File #: 19-1212    Version: 1 Name:
Type: Resolution Status: Passed
File created: 11/7/2019 Departments: HEALTH
On agenda: 12/10/2019 Final action: 12/10/2019
Title: Adopt a resolution authorizing an agreement with KaiNexus to provide an information system for tracking problem identification and resolution while caring for clients with complex needs throughout San Mateo County Health, for the term of December 10, 2019 through December 9, 2022, in an amount not to exceed $316,800.
Attachments: 1. 20191210_att_RFP Matrix KaiNexus, 2. 20191210_r_KaiNexus_final, 3. 20191210_a_KaiNexus
Special Notice / Hearing: None__
Vote Required: Majority

To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Chester J. Kunnappilly, MD, Chief Executive Officer, San Mateo Medical Center
Scott Gilman, Director, Behavioral Health and Recovery Services
Lisa Mancini, Director, Aging and Adult Services
Cassius Lockett, Director, Public Health Policy and Planning

Subject: Agreement with KaiNexus
RECOMMENDATION:
title
Adopt a resolution authorizing an agreement with KaiNexus to provide an information system for tracking problem identification and resolution while caring for clients with complex needs throughout San Mateo County Health, for the term of December 10, 2019 through December 9, 2022, in an amount not to exceed $316,800.

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BACKGROUND:
Clients with complex needs have co-occurring chronic physical conditions, as well as mental health and substance-use challenges; many are food and housing insecure or homeless and live in poverty or are conserved. Because of the complexity of these clients' needs, and the necessity for quick efficient intervention and coordination of services, it is critical to identify and resolve problems when delivering care to these clients. It is also important to be able to spread these problems' solutions across San Mateo County Health (SMC Health), since many of these clients receive services from all or some combination of the following SMC Health divisions: Behavioral Health and Recovery Services (BHRS), the San Mateo Medical Center (SMMC), Aging and Adult Services, and/or Public Health Policy and Planning through its Whole Person Care/Bridges to Wellness (WPC) programs.
DISCUSSION:
SMC Health does not have a single information system to track problem identification, resolution, and spread of solutions. SMC Health currently tracks problems identified by staff using a SharePoint-based application that has many limitations. Most notably, the application is not integra...

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