Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Iliana Rodriguez, Interim Director, Human Services Agency
Subject: Agreement with Northwoods Consulting Partners, Inc.
RECOMMENDATION:
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Adopt a resolution waiving the Request for Proposals process and authorizing an agreement with Northwoods Consulting Partners, Inc., to provide maintenance and technical support for the term of September 1, 2019 to August 31, 2020, in an amount not to exceed $404,715.
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BACKGROUND:
In 2010, the Human Services Agency (HSA) completed the implementation of a document imaging and task management system (Compass) using OnBase and Compass Pilot software applications purchased from Northwoods Consulting Partners, Inc (Northwoods). Compass integrates with the County's CalWIN system used to administer public assistance programs. HSA uses Compass to manage client benefit eligibility case related documents such as applications, financial statements, and verification documentation. Compass not only eliminates the need for storage space by converting paper files into digital files, it also makes client case file information easily accessible to eligibility staff from any HSA location. Additionally, Compass is used to track and create/track tasks necessary to processing an eligibility case. For example, Compass is used to create follow up tasks for timely reviews; to generate client renewal notifications; to complete a case file; and/or to make corrections to client case information that impacts an eligibility determination.
DISCUSSION:
This system is a critical component of managing determinations for public aid programs administered by HSA. Preventative and routine application maintenance of the system is necessary to ensure accessibility and security of client case information. HSA would like to enter into a new one (1) year agreement with Northwoods to provide technical support and software maintenance fo...
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