Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Jon Walton, Chief Information Officer, Information Services Department
Subject: Amendment No. 1 with SurveyMonkey, Inc. for Online Survey Software Products and Support
RECOMMENDATION:
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Adopt a resolution authorizing an amendment with SurveyMonkey, Inc. for a Software as a Service (SaaS) solution for online survey services, extending the term through May 31, 2021 and increasing the amount by $80,000 for a not to exceed amount of $120,000.
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BACKGROUND:
In 2018, County employees and program managers from several departments requested that the Information Services Department (ISD) research SaaS applications that could give them the ability to easily create surveys in a secure cloud environment, deploy them to County residents and staff, and get robust analytics and reporting through a self-service portal. These surveys allow County residents and staff the ability to provide feedback on a variety of government programs, services, and initiatives.
ISD requested quotes for survey applications and platforms from service providers/ vendors for online survey products and services. Three quotes were received from the following vendors; SurveyMonkey, Qualtrics, and Typeform. SurveyMonkey was selected as the best value to the County as their platform met County security requirements, demonstrated compatibly with our Single-sign-on service through OKTA, and was the most cost effective of the three proposals received. Additionally, several County departments had individual SurveyMonkey licenses and there was a desire to merge the individual accounts into one Enterprise account. On June 1, 2018, ISD entered into an Agreement with SurveyMonkey to use their cloud-based survey application and analytics platform.
DISCUSSION:
The adoption of the SurveyMonkey Enterprise platform continues to grow each month, and this service is now being used by a t...
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