Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Nicole Pollack, Director, Human Services Agency
Subject: Agreement with Information Builders, Inc. for software maintenance and technical support
RECOMMENDATION:
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Adopt a resolution authorizing a waiver of the Request for Proposals process and execution of an agreement with Information Builders, Inc. to provide proprietary software maintenance and technical support for the term of April 1, 2019 through March 31, 2022, in an amount not to exceed $1,060,154.
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BACKGROUND:
In 2004, the Human Services Agency (HSA) installed a business intelligence system to provide caseload management information to its Economic Self-Sufficiency (ESS) branch. In 2015, HSA began making enhancements to its business intelligence system that included the development of a BI portal/dashboard for the Employment Services, Collaborative Community Outcomes, and Financial Services branches. HSA's business intelligence system provides an analytic tool and reporting system that allows HSA to access caseload management information immediately to make informed decisions about key performance measures and improve business operations.
After obtaining your Boards approval on November 3, 2015, by resolution number 074171, the County entered into an agreement with IBI in an amount not to exceed $2,388,283 and for the term of November 6, 2015 to October 31, 2018 to purchase licenses for software applications called iWay and WebFocus. In addition, this agreement provided user training, software application maintenance and technical support services. The iWay and WebFocus applications are necessary to the administration of the BI system, because they are used extract data from multiple HSA data sources such as CalWIN, QMatic and Compass, and integrate this data into the HSA business intelligence dashboards.
DISCUSSION:
HSA would like to enter into a new three (3) year ag...
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