Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Nicole Pollack, Director, Human Services Agency
Subject: Amendment to the Agreement with Novigo Solutions, Inc to Expand the Quality Assurance System
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Novigo Solutions, Inc to expand the Quality Assurance System to include the Employment Services branch, increasing the amount of the agreement by $79,274 for a total obligation not to exceed $846,274 and the term remaining January 24, 2017 through September 30, 2020.
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BACKGROUND:
Human Services Agency's (HSA) provides quality services to support at-risk children, families and individuals with a goal of helping residents of San Mateo County achieve and sustain a healthy, safe and productive life.
Previously, case reviews were conducted manually which was shown to be inefficient, time consuming and cumbersome resulting in reporting errors and inaccurate data. To maximize efficiency; accuracy and validity of the data and to reduce review times, HSA determined the need to automate the quality assurance and review system.
In March 2016, HSA issued a Request for Proposals for a Quality Assurance System and Novigo Solutions, Inc (Novigo) was chosen as the vendor who could best meet the County's needs. On January 24, 2017, the Board of Supervisors approved an Agreement with Novigo by resolution 075005, in the amount of $478,000, to develop a case review and quality assurance system for the Economic Self Sufficiency branch of HSA.
On January 23, 2018, by resolution 075686, the Board of Supervisors approved an Amendment in the amount of $289,000 to allow for the systemization of HSA's policy handbooks for its Staff Development Branch. HSA would like to expand the Quality Assurance and Case review system to include its Employment Services branch given the success of the system in increasing efficiency, accur...
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