Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Nicole Pollack, Human Services Agency Director
Subject: Agreement with Northwoods Consulting Partners, Inc. for Support and Maintenance of Onbase and Compass Pilot
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Northwoods Consulting Partners, Inc., for the maintenance of Onbase and Compass Pilot systems, for a term of March 1, 2018 through June 30, 2019, and a total amount not to exceed $515,200.
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BACKGROUND:
In 2008, the Human Services Agency ("HSA") implemented a reliable and scalable document management infrastructure integrating with the County's Medi-Cal client case management system for retrieval of imaged case files using Northwoods Consulting Partners, Inc.'s ("Northwoods") Onbase system. In 2012, the County expanded its client case management system using the Pilot module of Northwood's Compass system. Pilot automated workflows specifically configured to improve case file management for the Medi-Cal program staff to include benefit analyst's interactions with the client population. The system has since been rolled out to other programs including CalWORKs, CalFRESH and other public aid programs administered by HSA.
The client case management system has been configured specifically for the County of San Mateo by Northwoods. Northwoods is the only provider of high-level maintenance, support and licenses for these proprietary systems and therefore should be considered a sole source provider.
These systems require annual maintenance and support for the essential functions of Onbase and Compass Pilot.
DISCUSSION:
The client case management system is a critical component of managing determinations and eligibility for Med-Cal and public aid benefits. This Agreement will provide the necessary ongoing support and maintenance of Onbase and Compass Pilot. In addition, this Agreement will support a...
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