Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise Rogers, Chief, San Mateo County Health
Stephen Kaplan, Director, Behavioral Health and Recovery Services
Subject: Agreement with Optum for After-Hours Phone Coverage Services
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Optum for after-hours phone coverage services for the term July 1, 2018 through June 30, 2019, in an amount not to exceed $410,138.
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BACKGROUND:
Since 2015, Behavioral Health and Recovery Services (BHRS) has contracted with Optum to provide after-hours phone coverage services for San Mateo County and three other counties (Marin, Sonoma, and Contra Costa).
In March 2015, BHRS issued a Request for Proposals to select a provider for after-hours phone coverage services. Optum submitted a proposal and was selected to provide this service.
DISCUSSION:
Optum provides after-hours phone coverage to the 1-800 numbers that are accessible to residents and Medi-Cal beneficiaries of San Mateo, Marin, Sonoma, and Contra Costa Counties seeking behavioral health services. The agreement covers costs for each of the four participating counties, with BHRS serving as the fiscal representative of these counties. The service and financial arrangements between said counties are defined in a memorandum of understanding.
Each county services their 1-800 number from 8am-5pm, Monday through Friday, except holidays. Optum is responsible for answering calls from 5pm-8am, Monday through Friday, and 24 hours a day on weekends and holidays. Optum provides basic information about the behavioral health benefits for Medi-Cal beneficiaries and transmits the caller's name, contact information, and a brief description of the presenting problems to the individual county call center by the next business day.
In 2017, the California Department of Health Care Services and the federal government approved the Drug Medi-Cal O...
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