Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Jon Walton, CIO/Director, Information Services Department
Subject: e911 and SIP Migration for VoIP Project
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the AT&T Corp. (AT&T Consulting) agreement for the e911 Discovery, Design, and Install and the SIP Transformation as part of the VoIP project, increasing the amount by $273,650 for a new not to exceed amount of $371,700 for the term of April 9, 2018 through June 30, 2019.
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BACKGROUND:
The County currently uses a 25-year-old Nortel phone system and over 100 T-1s (low-speed circuits) that connect the Core and remote phone systems to AT&T's network. The County phone system has 17 Private Branch Exchanges (PBXs), aging hardware and software, and no mobility or unified communication features. The existing system offers limited communication features and has become incredibly cumbersome and expensive to manage. The Voice over Internet Protocol (VoIP) project aims to replace the legacy system with a countywide standard, high-availability, IP-based telephony system. Additionally, the VoIP Phone System will utilize advanced services to connect voice traffic between AT&T and the County's network to the County's two main datacenters (located in Redwood City and San Mateo) using Session Internet Protocol (SIP).
On April 10, 2018, the County's Information Services Department (ISD) executed an Agreement with AT&T Corp to provide services for the initial phases of e911 Discovery, Design, and Install and SIP Transformation. The e911 Discovery, Design, and Install included planning, design and system installation services for improved call routing, caller location identification, and internal notification for 911 emergencies. The SIP Transformation included planning and design services for creating a centralized system SIP trunking (high-speed voice and data network) with failov...
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