Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Nicole Pollack, Interim Human Services Agency Director
Subject: Amendment to the Agreement with Novigo Solutions, Inc. for Handbook Systemization and Reporting
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Novigo Solutions, Inc. for the systemization of the Human Services Agency's policy handbooks, increasing the amount of the agreement by $289,000 for a total amount not to exceed $767,000 and extending the term by eight months for a new term of January 24, 2017 through September 23, 2020.
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BACKGROUND:
San Mateo County Human Services Agency's (HSA) provides essential services that help residents of San Mateo County achieve and sustain a healthy, safe and productive life. In order to comply with state and federal guidelines, HSA needs comprehensive, up-to-date and accessible program policy handbooks for all of HSA's assistance programs. As of December 31, 2016, HSA has updated all program policy handbooks. Subsequently, HSA has determined that a new technology would make the newly updated handbooks more accessible, convenient to staff and increase general comprehension. This new technology would also reduce the amount of inaccuracies or general errors in benefits issuance with the increase in comprehension of program regulations. In June 2017, HSA issued an RFP for the systemization of the policy handbooks and Novigo Solutions, Inc. (Novigo) was selected as the vendor that could best meet the needs of the County in converting and systematizing HSA's handbooks.
DISCUSSION:
HSA is requesting approval of this Amendment to the Agreement with Novigo to automate and systematize HSA's program policy handbooks. This will involve converting the existing documents into a rich text format that will allow for quick searching, sorting and updating of policy materials. Additionally, with this systemization,...
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