Special Notice / Hearing: None
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Lee Pullen, Director, Aging and Disability Services
Subject: Agreement with Collabrios Health Holdings LLC DBA RTZ, LLC for Software as a Service
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Collabrios Health Holdings LLC DBA RTZ, LLC for the Community Based Organization SaaS System to be used by Aging and Disability Services, for the term of November 1, 2025 through October 31, 2029, in an amount not to exceed $266,000.
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BACKGROUND:
Aging and Disability Services' (ADS) Commissions and Provider Services Unit (CPSU) is responsible for managing Older Americans Act-funded contracts with Community Based Organizations (CBO) for services such as home-delivered meals, community center activities, caregiver respite, and transportation. Federal and State agencies periodically modify program reporting requirements, and ADS' current case management system unfortunately has been too slow to respond with software updates to help ADS efficiently report the required metrics.
DISCUSSION:
In December 2024, ADS issued a Request for Proposals to provide software as a service (SaaS) for CPSU and in September 2025 selected Collabrios Health Holdings LLC (Collabrios). Collabrios was selected, in part, because it created the California Aging Reporting System and it already works with several Area Agencies on Aging through its GetCare software platform.
The new SaaS system will track and report CBO data; improve the management of services provided by CBOs; enhance data collection and reporting capabilities; and ensure compliance with County, State, and federal regulations.
The agreement and resolution have been reviewed and approved by the County Attorney's Office as to form. ISD has reviewed and approved the information technology component of thi...
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