Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Chester J. Kunnappilly, MD, Chief Executive Officer, San Mateo Medical Center
Subject: Second Amendment to the Agreement with Alliance PDMS, LLC to Provide Outreach Call Services
RECOMMENDATION:
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Adopt a resolution authorizing a second Amendment to the agreement with Alliance PDMS, LLC to provide outreach call services, extending the term by six months through November 30, 2026, and increasing the amount of the agreement by $25,000, to an amount not to exceed $225,000.
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BACKGROUND:
Alliance PDMS, LLC (Alliance) provides San Mateo Medical Center (SMMC) with initial outreach phone calls to patients assigned to SMMC through HPSM. Specifically, Alliance helps patients connect to the appropriate clinic and/or contact by transferring calls for appointment scheduling. This work is only for the initial outreach, it does not involve any clinical/medical care, case management, or core bargaining unit responsibilities. This type of service, called outreach call services, are essential to SMMC in achieving our patient-centered medical home objectives, particularly by reducing the number of assigned patients who have not received care with SMMC.
After soliciting through a three-quote process, SMMC entered into an agreement with Alliance PDMS, LLC (Alliance) on May 30, 2024, for the term of June 1, 2024, through May 31, 2026, in an amount not to exceed $175,000. On June 26, 2025, the parties amended the agreement to increase the amount of the agreement by $25,000 to an amount not to exceed $200,000.
DISCUSSION:
SMMC is requesting this Board approve an amendment to further extend the agreement by six months, through November 30, 2026, and increase the amount of the agreement by $25,000, to an amount not to exceed $225,000, to provide additional time to complete a new Request for Proposals and ne...
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