Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Chief Information Officer, Information Services Department
Subject: Amendment Number 2 to the Agreement with AT&T Corporation to provide continued Enhanced 911 Routing, Licensing, and Support Services
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with AT&T Corporation to provide continued Enhanced 911 (E911) routing, licensing, and support services, extending the term of the agreement through May 31, 2028, and increasing the agreement amount by $148,550.40, for a total a total amount not to exceed $514,360.80.
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BACKGROUND:
On May 14, 2019, your Board approved an agreement and Request for Proposals (RFP) process waiver with AT&T Corporation to provide E911 routing, licensing, and support services, enabling compliance with federal mandates including Kari's Law and RAY BAUM'S Act, which require direct dialing to emergency services, internal emergency notifications, and accurate location information for first responders.
The County's VoIP (Voice over Internet Protocol) phone system, provided by AT&T, requires specialized E911 services to ensure emergency calls are routed to the nearest Public Safety Answering Point (PSAP). To meet this critical need, AT&T partners exclusively with Intrado, whose proprietary "Locate Before Route" technology uses the caller's device GPS and hybrid data to pinpoint a caller's location within 50 meters, ensuring that emergency calls are routed accurately and quickly, significantly improving the speed and reliability of emergency response compared to traditional methods that rely on cell tower proximity.
On September 13, 2022, the parties executed Amendment Number 1 to the agreement for continued E911 services, extending the term through May 31, 2025, and increasing the agreement amount by $148,550.40, for a total amount not to exceed $365,810.40.
DISCU...
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