Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Interim Chief Information Officer, Information Services Department
Subject: Amendment No. 3 with SurveyMonkey, Inc. for Online Survey Software Products and Support
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with SurveyMonkey, Inc. for a Software as a Service (SaaS) solution for continued online survey services, extending the term through May 31, 2023 and increasing the amount by $129,000 for a new not to exceed amount of $273,500.
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BACKGROUND:
In 2018, County employees and program managers from several departments requested that the Information Services Department (ISD) research SaaS applications that could give them the ability to easily create surveys in a secure cloud environment, deploy them to County residents and staff, and get robust analytics and reporting through a self-service portal. These surveys allow County residents and staff the ability to provide feedback on a variety of government programs, services, and initiatives.
ISD requested quotes for survey applications and platforms from service providers/ vendors for online survey products and services. Three quotes were received from the following vendors: SurveyMonkey, Qualtrics, and Typeform. SurveyMonkey was selected as the best value to the County as their platform met County security requirements, demonstrated compatibly with our Single- sign-on service through OKTA, and was the most cost effective of the three proposals received.
Additionally, several County departments had individual SurveyMonkey licenses and there was a desire to merge the individual accounts into one Enterprise account. On June 1, 2018, ISD entered into an Agreement with SurveyMonkey to use their cloud-based survey application and analytics platform. On July 9, 2020, the parties amended the agreement to add 35 additional Tier 2 profession...
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