Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Director/Chief Information Officer, Information Services Department
Subject: Authorize an agreement with Vox Network Solutions to provide maintenance, technical support, hardware replacement, and as-needed services
RECOMMENDATION:
title
Adopt a resolution authorizing an agreement with Vox Network Solutions to provide maintenance, technical support, hardware replacement, and as-needed services, for the term of June 25, 2024 to June 24, 2027, in an amount not to exceed $750,000.
body
BACKGROUND: The County of San Mateo, Information Services Department (ISD) provides telephone services to all County departments. The County's telephone infrastructure is currently hosted on a vintage Avaya Blue Private Branch Exchange (PBX) telephone system that hosts over 6,500 active telephones. ISD is in the process of implementing a modern, Avaya Voice over IP (VoIP) solution to replace the Avaya Blue PBX telephone system.
Until the new Avaya VoIP telephone system is in place, ongoing maintenance and operation of the Avaya Blue PBX telephone system infrastructure requires a support contract with an Avaya partner to provide maintenance, technical support, hardware replacement, and as-needed services.
On November 29, 2023, ISD issued a Request for Proposal (RFP) ISD-20241884 to identify one vendor with extensive technical experience and resources to maintain and support the current Avaya Blue PBX telephone system infrastructure until all the County telephones have migrated to the new Avaya VoIP telephone system.
DISCUSSION:
The County's Avaya Blue PBX telephone system has reached its end of life and runs on system hardware that is no longer produced by the manufacturer. To maintain and support this system over the next few years, ISD must maintain a support contract with an Avaya service partner with the required expertise and supply ch...
Click here for full text