Special Notice / Hearing: None
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Stephen Dean, Chief Information Officer, San Mateo County Health
Subject: Amendment to the Agreement with PerfectServe, Inc. to Continue to Provide Secure Text Messaging
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the Agreement with PerfectServe, Inc. to continue to provide the Health Department's secure text messaging tool, extending the term of the agreement through February 12, 2025, and increasing the amount by $124,000 to an amount not to exceed $522,000.
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BACKGROUND:
San Mateo County Health Information Technology (HIT) and the Information Services Department (ISD) released a Request for Proposals on May 15, 2017, for secure texting services and selected PerfectServe, Inc. (formerly Telmediq) for the implementation of the secure text messaging project. Subsequently, HIT executed a contract with PerfectServe, Inc (PerfectServe).
PerfectServe, Inc. provides the Health Department's secure messaging tool that has been in place since 2018. An Agreement was approved by the Board on February 13, 2018, which was processed through Information Services Department.
On February 13, 2021, the Chief Information Officer (CIO) of San Mateo County Health (SMCH) approved an agreement with PerfectServe, Inc. which integrated with SMCH clinical, IT, and telecom systems to unify and simplify how the medical team communicates via secure text messaging and to streamline care.
On February 8, 2022, this Board approved an amendment to increase the contract amount by $240,000 to an amount not to exceed $398,000 and to extend the contract terms in the agreement through February 12, 2024.
DISCUSSION:
PerfectServe, Inc's secure messaging tool has been in place since 2018. It is expected that this secure messaging application tool will only be needed for one additional year, as HIT...
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