Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Ken Cole, Director, Human Services Agency
Subject: Agreement with Northwoods Consulting Partners, Inc.
RECOMMENDATION:
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Adopt a resolution waiving the Request for Proposals process and approving the execution of an agreement with Northwoods Consulting Partners, Inc., to provide maintenance and technical support for the term of September 1, 2020 to August 31, 2023, for a total obligation amount not to exceed $1,115,275.
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BACKGROUND:
In 2010, the Human Services Agency (HSA) implemented a document imaging and task management system (Compass) which uses OnBase and Compass Pilot software applications. Compass integrates with the County's eligibility determination system used to administer public assistance programs. Compass helps HSA manage client benefit eligibility case related documents such as eligibility applications, financial statements, and verification documentation. Compass not only eliminates the need for storage space by converting paper files into digital files, but it also makes client case file information easily accessible to eligibility staff from any HSA location. Additionally, Compass is used to create and track tasks necessary to process an eligibility case. For example, Compass is used to create follow-up tasks for timely reviews, generate client renewal notifications, complete a case file, and/or correct client case information that impacts an eligibility determination.
DISCUSSION:
The system is a critical component of managing determinations for public aid programs administered by HSA. Preventative and routine application maintenance of the system is necessary to ensure accessibility and security of client case information. HSA would like to enter into a new three (3) year agreement with Northwoods to provide technical support and software maintenance for the OnBase and Compass Pilot applications. Northwoods wil...
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