Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Director/Chief Information Officer, Technology Services Department
Subject: Amendment No. 1 to the Agreement with Microsoft for Unified Support Services
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Microsoft to provide Unified Support Services, extending the term of the agreement through September 30, 2029, and increasing the agreement amount by $899,997, for a total amount not to exceed $1,554,803.
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BACKGROUND:
Microsoft applications such as Outlook, Teams, SharePoint, OneDrive, and Microsoft 365 are used daily by County employees for email, meetings, collaboration, document storage, and productivity. Microsoft Unified Support Services provides direct access to Microsoft technical experts who can help resolve system issues, support updates and upgrades, and provide guidance to keep these tools operating reliably and securely. This support helps maintain continuity of County operations and reduces the risk of service disruptions.
On December 5, 2022, the Technology Services Department (TSD) released Request for Proposals No. ISD-20231868 seeking support services for the Microsoft Enterprise Platform. On September 26, 2023, your Board approved an agreement with Microsoft for the term of October 1, 2023, through September 30, 2026, for a total amount not to exceed $654,806.
DISCUSSION:
TSD relies on Unified Support Services to maintain timely technical support for Microsoft applications and related infrastructure used throughout the County. Continuing these services will allow TSD to resolve incidents efficiently, receive specialized assistance for updates and upgrades, and reduce the risk of service disruptions.
TSD is seeking approval from your Board to execute this amendment to the agreement with Microsoft to extend Unified Support Services through September 30, 2029, an...
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