Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Louise F. Rogers, Chief, San Mateo County Health
Jei Africa, Director, Behavioral Health, and Recovery Services
Subject: Amendment to the Agreement with Telecare Corporation for Full Service Partnership Services - Transitions
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Telecare Corporation for Full Service Partnership services, increasing the amount by $2,623,109 to an amount not to exceed $14,703,217 and extending the term by three months through June 30, 2024.
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BACKGROUND:
The cornerstone of the County's Mental Health Services Act (MHSA) Community Services and Supports plan is the delivery of Full-Service Partnership (FSP) services for its highest-risk clients living with serious mental illness. The FSP service model provides intensive "whatever it takes" behavioral health services to help clients on their path to wellness and recovery and to remain in the community.
FSP programs have been shown to decrease psychiatric emergency services visits, hospitalizations, homelessness, active substance use, and arrests by providing case management, medication management, therapy, social activities, and 24/7 response capability to mitigate evolving situations with FSP clients. Every year, BHRS analyzes FSP program outcomes based on self-reported data from clients for each FSP program, health care utilization data for all FSP programs from BHRS electronic health records, and in-depth client and provider interviews. The following table highlights a few of these client outcomes, comparing one year prior to participation in FSP compared to one year during FSP participation.
Telecare Self-Reported Outcomes
(N=107)
Year before
Year during
Homelessness
31 (29%)
9 (8%)
Arrests
35 (33%)
13 12%)
Active SUD
69 (61%)
35 (33%)
All FSP Hospitalization Outcomes
(N = 906)
Year before
Year during
% with an...
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