Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Jei Africa, Director Behavioral Health and Recovery Services
Subject: Agreement with Telecare Corporation to Operate a Behavioral Health Crisis Residential Facility
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Telecare Corporation to operate a behavioral health crisis residential facility for the term of June 1, 2025, through June 30, 2027, in an amount not to exceed $6,299,652.
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BACKGROUND:
In October 2018, HealthRight360 (HR360) began operating Behavioral Health and Recovery Services' (BHRS) Serenity House Crisis Residential (SHCR), after being selected through the competitive Request for Proposal (RFP) process. In May 2022, BHRS contracted with Telecare Corporation (Telecare) to continue SHCR services on an emergency basis due to the sudden and unexpected contract termination by HR360.
Telecare operates 10 Crisis Residential Treatment (CRT) programs in Alameda, Contra Costa, Orange, Riverside, San Bernardino, San Joaquin, Santa Barbara, and Santa Clara counties, representing a total of 135 beds. In addition to these existing programs, Telecare is partnering with Los Angeles County to open three additional CRT programs this year. Telecare also operates crisis walk-in/mental health urgent care centers throughout Southern California.
Each CRT program run by Telecare is California Department of Health Care Services (DHCS) certified as a Short-Term CRT Facility and Short-Doyle Medi-Cal-certified by their respective County Mental Health Plan. All Telecare CRTs have continuously maintained their DHCS and Medi-Cal certification, as well as their Community Care Licensing as Social Rehabilitation Facilities. Further, all Telecare CRTs are accredited by the Commission on Accreditation of Rehabilitation Facilities International, an independent nonprofit accreditation...
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