Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michelle Kuka, Human Resources Director
Zhanna Abuel, Deputy Director, Human Resources
Subject: Agreement with Claim Retention Services Inc. for General Liability Claims Administration
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Claim Retention Services Inc. to provide Third Party Administrative services for the County’s general liability claims for the term of January 01, 2027 through December 31, 2031, in an amount not to exceed $680,000.
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BACKGROUND:
Claim Retention Services Inc. is a third-party liability claims administration company that has exclusively adjusted claims for public entities in California for the past 20 years and has served as the County’s Third-Party Administrator (TPA) for general liability claims since 2018. Because of its long-standing relationship with the County, Claim Retention Services Inc. is very familiar with County history, protocols and personnel, which familiarity has allowed it to provide a comprehensive approach to claims investigation and handling.
DISCUSSION:
On May 11, 2026, Risk Management issued a Request for Proposals (RFP) to ensure the County continues to receive best value from its general liability third-party claims administrator. Eight proposals were received and evaluated by a selection committee made up of County Risk Management and County Attorney’s Office employees. Claim Retention Services Inc. was identified as the preferred choice both for its years of experience and for its competitive pricing. The committee recommended that the County select Claim Retention Services Inc. as the vendor of choice for general liability claims administration services.
As a public entity-focused claims administrator, Claim Retention Services Inc. is familiar with government claims, the Government Code, and the administration of claims. Over the past six years, it has also gain...
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