Special Notice / Hearing: None
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Viral Mehta, Director, LEAP Institute
Rich Bailey, Chief Information Officer, San Mateo County Health
Subject: Amendment to Agreement with KaiNexus, Inc for Information System Services
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with KaiNexus, Inc. to provide an information system for reporting and tracking problem identification and resolution, while caring for clients with complex needs throughout San Mateo County Health, extending for one additional year through December 9, 2026, and increasing the County's fiscal liability by $141,495 to an amount not to exceed $822,975.
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BACKGROUND:
Problem-solving and continuous improvement have been foundational elements of San Mateo County Health (SMCH) for many years. The KaiNexus, Inc. (KaiNexus) platform has been in place since 2019 to support SMCH staff in effectively managing all problem-solving activities, including those related to safety, such that all problems are seen and solved to root, and solutions are spread systematically. Currently, 2,302 SMCH users are using this application.
DISCUSSION:
The problem-solving application offered by KaiNexus is unique in its specific focus on identifying and implementing improvement opportunities using the methodology adopted by SMCH. SMCH has been satisfied with the functionality of the application and the support provided by the vendor. Currently, KaiNexus is being utilized in four divisions within SMCH: San Mateo Medical Center (SMMC), Public Health, Policy, and Planning, Aging and Disability Services, and Behavioral Health Recovery Services (BHRS), with SMMC and BHRS using it for mandatory reporting requirements. We recently initiated expansion to three additional divisions (Correctional Health Services, Family Health Services, and Emergency Medical Serv...
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