Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Jei Africa, Director, Behavioral Health and Recovery Services
Subject: Agreement with Netsmart Technologies, Inc., to continue Maintenance and Subscription Services Related to the myAvatar Electronic Health Record System
RECOMMENDATION:
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Adopt a resolution authorizing an agreement with Netsmart Technologies, Inc., to continue maintenance and subscription services related to the myAvatar Electronic Health Record System for the term of July 1, 2026 through June 30, 2028, in an amount not to exceed $2,111,829, and granting a waiver of the request for proposals process under Ordinance Code 2.83.070 (b).
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BACKGROUND:
Since 2008, Netsmart Technologies, Inc. (Netsmart) has supplied an electronic health record (EHR) system, myAvatar, for Behavioral Health and Recovery Services (BHRS), which provides behavioral health and addictions treatment services, and Family Health Services (FHS), which provides health and well-being to infants, children, teens, young adults, and parents. The myAvatar system is the primary EHR system for both San Mateo County Health (SMCH) divisions to support coordination of care and data sharing as appropriate and is allowed under HIPAA regulations. The system meets Short-Doyle Act and managed care billing requirements for the State of California.
SMCH’s mission is to help San Mateo County residents live longer and better lives. The services that SMCH offers to Medi-Cal and uninsured low-income residents are the backbone of that work through San Mateo Medical Center (SMMC) and the County’s outpatient clinics. These services are provided through SMCH’s six divisions: Public Health, Policy and Planning (PHPP), which includes multiple clinics; FHS; BHRS; Aging and Disability Services (ADS); and Correctional Health Services (CHS).
These six SMCH divisions utilize multiple ou...
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