Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Michael Wentworth, Director/Chief Information Officer, Information Services Department
Subject: Amendment with Computer Aid, Inc. to provide Operational and Consulting Services for the County's Information Technology Service Management Platform
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Computer Aid, Inc. to provide operational maintenance and consulting services, for the term of January 17, 2023, through January 16, 2026, increasing the amount by $239,000 for a total amount not to exceed $989,000.
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BACKGROUND:
On April 7, 2022, the Information Services Department (ISD) released a Request for Proposals for operational maintenance and consulting services to the County's IT service management platform for processing technology support requests, asset management, cost management, and information technology (IT) procurement services provided by ISD. The platform's functionality extends to supporting departmental IT operations and business processes including the Controller's Office, Sherriff's Office, Sustainability Department's surplus property program, Human Resources' HR and Payroll processes, and County Health's Epic electronic health record system support.
On January 17, 2023, your Board approved an agreement with Computer Aid, Inc. for the term of January 17, 2023, through January 16, 2026, for a total amount not to exceed $750,000.
DISCUSSION:
Computer Aid, Inc is actively involved in delivering consulting services for a multitude of ongoing initiatives that are critical to optimizing operations, enhancing security, and enhancing efficiency. Key initiatives include optimizing Health's Epic Go-Live workflows, expanding IT ticket management for the new electronic health record system, integrating cybersecurity measures, and implementing automation to streamline operations. An amendment ...
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