Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Chester J. Kunnappilly, MD, Chief Executive Officer, San Mateo Medical Center
Subject: Amendment to the Agreement with Voyce, Inc. for Video Interpretation Services
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Voyce, Inc. for video interpretation services and increasing the amount of the agreement by $4,900,000, to an amount not to exceed $9,800,000, with no changes to the term.
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BACKGROUND:
In February 2021, San Mateo Medical Center (SMMC) conducted a Request for Proposals for a vendor to provide voice and video medical interpreting services. Voyce, Inc. (Voyce) won the bid. On June 8, 2021, the Board approved a non-exclusive agreement with Voyce for the term of July 1, 2021, through June 30, 2026, in an amount not to exceed $4,900,000. Effective October 1, 2023 through September 30, 2026, the Board also approved an alternate non-exclusive agreement with CLI to provide the same service in an amount not to exceed $ 4,955,000. The reason for seeking approval of the alternate CLI contract was to evaluate CLI's platform and reassess whether continuing with Voyce or switching to CLI better served SMMC's patients. The sum of the "not to exceed" amounts for the Voyce and CLI contracts - approximately $ 9.8 million - reflected SMMC's assumptions for the total cost of interpretation services until 2026. After evaluating CLI's platform, in the fall of 2023, SMMC's decided to continue using Voyce as the preferred vendor for interpretation services because Voyce's platform was easier to use with SMMC's patients. SMMC has not meaningfully incurred any charges from CLI due to non-use of its service.
DISCUSSION:
The "not to exceed" amount in Voyce's contract needs to be amended to reflect the total cost of providing translation services at SMMC so that ther...
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