Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Claire Cunningham, Director of Human Services Agency
Subject: Amendment to the Agreement with Certified Languages International, LLC to Provide Language Interpretation and Translation Service
RECOMMENDATION:
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Adopt a resolution authorizing an amendment to the agreement with Certified Languages International, LLC to provide language interpretation and translation services increasing the amount by $387,000 to a new amount not to exceed $5,342,000, with no change to the term.
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BACKGROUND:
Patients and family members of San Mateo Medical Center (SMMC), as well as clients of San Mateo County Health (SMCH) divisions and the Human Services Agency (HSA), speak many languages. A commercial vendor is required to provide language interpretation and translation services so that SMMC, other SMCH divisions, and HSA staff may communicate with their limited English proficiency patients and clients. In January 2023, SMMC in collaboration with SMCH and HSA completed a Request for Proposals for language interpretation and translation services. Certified Languages International, LLC (CLI) was chosen as the most qualified vendor. This Board approved an agreement with CLI for the term of October 1, 2023 through September 30, 2026, in an amount not to exceed $ 4,955,000.
DISCUSSION:
HSA and SMCH have both experienced an increase in translation service needs. In particular, HSA's increase in eligibility service clients has caused an increase in the use of needed translation services.
County Attorney has reviewed and approved the resolution and amendment as to form.
The resolution contains the County's standard provisions allowing amendment of the County fiscal obligations by a maximum of $25,000 (in aggregate).
PERFORMANCE MEASURE:
Measure
FY 2024-25 Actual
FY 2025-26 Projected
Percentage of interpretation requests that are fulfilled for all langu...
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