Special Notice / Hearing: None__
Vote Required: Majority
To: Honorable Board of Supervisors
From: Colleen Chawla, Chief, San Mateo County Health
Rich Bailey, Chief Information Officer, San Mateo County Health
Subject: Acceptance of an Epic Systems Corporation Good Install Credit in the Amount of $739,000 and Authorization to Apply the Credit to Invoices
RECOMMENDATION:
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Adopt a resolution authorizing the acceptance of an Epic Good Install Credit in the amount of $739,000 and authorizing the Controller and San Mateo County Health to apply the credit to eligible Epic Systems Corporation and Epic Hosting, LLC Invoices.
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BACKGROUND:
The County has a policy that gifts and/or grants of $2,500 or more are presented to this Board for acceptance.
Epic Systems Corporation (Epic) offers a program for new customers who are implementing its Electronic Health Record (EHR), called the Good Install (GI) Program. During the project discovery phase, the project team outlines the foundational items that make the County eligible for the program.
In 2025, Epic notified San Mateo County Health (SMCH) that it qualified for the GI program and was receiving a GI credit of $739,000.
DISCUSSION:
The GI Program focuses on the core disciplines of successful implementation, including strong governance, active end-user engagement, staffing and training readiness, and disciplined execution leading up to go-live. It defines best practices and measurable criteria across key areas, including staffing, certification and accreditation, user preparation, infrastructure, patient engagement tools, and communication channels.
Epic awarded the GI program to the County for completing implementation in accordance with program requirements. This credit is independent of future County decisions related to Epic and does not affect future investment planning.
The GI Credit is a vendor credit, not a cash payment. If approved, the County will apply the $739,000 credit to...
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